Client Rights & Privileges:
- to be served with courtesy, dignity and respect
- to be served based on need and no other criteria
- to be served regardless of race, sex, sexual preference, religion, disability or source of income
- to have any personal information that is provided to the Food Bank kept confidential
- to be informed about and consent to the usage and storage of their own personal information
- to request any records or files that include their own personal information and to have that information provided within a reasonable time
- to request preferred items when practical and available to meet an individual’s health, ethnic or dietary needs
- to be provided with information regarding community services and other community providers
- to be informed of the reason for referral or refusal of service, both verbally, and where possible, in writing
- to be able to bring their concerns or issues a complaint in accordance with the Complaint Process
Client Responsibilities:
- To be courteous and treat volunteers with dignity and respect
- To provide photo identification at each visit to the Food Bank
- To provide information requested by the Food Bank within the guidelines of privacy and confidentiality as outlined in the Privacy and Confidentiality policy
- To abide by the policies and procedures of the Timmins Food Bank
- To inform the Food Bank of any changes in personal status
- To refrain from personal interactions, whether direct or indirect, with volunteers, including through social media
- To ask volunteers to only perform those tasks that have been requested or approved by the Food Bank